Night audit (h/f)
Anantara Plaza Nice Hotel

Anantara Plaza Nice Hotel

  • Head office : 12 Avenue de Verdun
    Nice
  • Activity sector : Front Office
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Type of contract : Permanent Contract

Location : Nice, Alpes-Maritimes, France

Activity : Front Office

Experience required : No information

Night audit (h/f)

Published on 21/11/2024

Offer description

Assurer la gestion du client la nuit :

Check-in et check-out

  • Accueillir le client
  • Effectuer l’enregistrement
  • Accompagner le client dans son installation et sur son départ

Renseignement client

  • Renseigner physiquement, par téléphone ou par mail le client
  • Etre force de proposition pour le client afin de faciliter le séjour
  • Etre au service du client

Upselling (ventes additionnelles) et fidélisation

  • Fidéliser le client (NH Rewards)
  • Réaliser des ventes additionnelles

Gestion administrative et comptable des dossiers

  • Effectuer une réservation
  • Créer et mettre à jour le fichier client
  • Traiter les mails et appels téléphoniques
  • Prendre connaissance de l’activité du jour
  • Résoudre les plaintes, les litiges clients
  • Reporting au sein du service et auprès des autres départements
  • Contrôler les factures en départ
  • Facturer et encaisser
  • Contrôler, justifier et clôturer la caisse en fin de service

Profile

  • Expérience en réception
  • Aisance téléphonique

Avantages :

  • Aide au logement
  • Prise en charge du transport quotidien
  • Réductions tarifaires

Programme de rémunération :

  • 13ème Mois
  • Prime annuelle
  • Primes

Company description

http://preprod.vendomtalents.com/image/galleries/anantara-plaza-nice-hotel-anantara-plaza-nice-presidential-suite-balcony

The Anantara Plaza Nice Hotel, a historic establishment with a Belle Epoque façade inaugurated in 1848 and fully renovated by the award-winning David Collins Studio, local architect Jean-Paul Gomis, and TBC Interiorismo Studio, is an iconic establishment in the wonderful city of Nice.

Ideally located so that guests can make the most of each day and easily explore the beautiful Place Masséna or the world-famous Promenade des Anglais, the hotel boasts a contemporary style with high-end furniture, facilities, and services.

Guests can choose how they wish to spend each day, whether by relaxing with the signature treatments at the Anantara Spa, enjoying the panoramic view from the rooftop terrace where the SEEN by Olivier Rooftop Bar is located, working on their well-being in the state-of-the-art gym, or strolling on the beach while sipping a cocktail.

The hotel's 151 rooms and suites, overlooking the Mediterranean and the Albert 1er gardens, have all been recently renovated and decorated in a contemporary style. Once in the room, you feel the luxury and refinement of the Mediterranean and the golden age of the French Riviera. Most of the hotel's rooms have views of the gardens or the sea, and the majority of them have a balcony or terrace.

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